Quick answers about accounts, payment, ordering, delivery, and returns — and the forms you need to get started.
Download the credit application that fits you, complete it, and email it to Ckilock@ckilock.com. Use the Apartments application if you are an apartment community or its management company, and the Business application for contractors, builders, locksmiths, and everyone else. Have a bank reference and five trade references ready — missing references are the most common cause of delay.
Approved accounts are Net 30: invoices are due in full 30 days from the invoice date. The complete terms of sale are printed on the credit application.
Cash, check, MasterCard, Visa, and Discover. A 3.5% service charge applies to all credit and debit card transactions; pay by cash or check and there is no service charge. To keep a card on file for your account, complete the Credit Card Authorization form.
No. We are a wholesale supplier, but walk-in customers are welcome at our counter. You only need an account if you want to buy on Net 30 terms.
Call 713-462-0704 or toll-free 800-445-5230, email Ckilock@ckilock.com, or visit our counter at 10020 Sussex Ln, Houston. We are open Monday through Friday, 8:00 a.m. to 5:00 p.m.
Not at this time. Orders are placed by phone, by email, or at our counter. We hope to offer online ordering to account customers in the future.
Our full catalog is on the Catalog page — browse it online or download the PDF. For current pricing, call or email us with the part numbers and we will quote you.
Yes, on orders of $50 or more. We deliver locally and ship by UPS. In-stock items generally arrive in 1–2 business days; special orders take longer, and we will give you a date when you order. You can also pick up at will-call, 10020 Sussex Ln, Houston, TX 77041 — call ahead and we will have it ready.
Call 713-462-0704 to request a return within 5 days; after that a restocking fee may apply. Items must be unused and in their original packaging. Special-order items are non-returnable, and locks that were keyed are subject to a keying charge deducted from your credit. Report damaged goods or shortages within 3 days and hold the damaged items for inspection. Defective items are replaced or credited free of charge.
Yes. We key alike, key different, and master key, and we can key new hardware to your existing system — including master key systems for apartment communities and commercial buildings. Send us a sample key or your keying schedule and we will match it.
Download, complete, and return by email to Ckilock@ckilock.com or bring them to our counter.
Mailing a payment? Send it to C.K.I. Wholesale Lock Supply Inc., P.O. Box 41043, Houston, TX 77241.
Call 713-462-0704 or send us a message and we’ll get you an answer.
